Ordering Information
Mane Attraction – Custom Horse Hair Jewellery is an on-line shop, and not a shopfront which is open to the public. Those local or travelling to the Chirnside Park area are welcome by appointment only. Please contact us before ordering to make an appointment.
Current turnaround time is 2 weeks
On-line Shop Orders:
This is a quick and efficient system via our website & offers a variety of payment & shipping options.
All you have to do is to add items to your shopping cart & then checkout your order on-line. You can set up an account at that point or checkout without an account as a guest. Setting up an account is the preferred way to shop at our store.
How To Order:
All orders can be placed directly from the on-line shop. Please click on the Picture or Title of the piece you would like to purchase to be taken to that page where you see the price and description etc.
Please choose your Horse Hair Options to select whether you would like to supply your own horses hair or use our stock of hair. Enter your sizing or colour requirements etc if a size or colour etc is required. Choose the quantity you would like. Then click on the Add To Cart button to have your item added to your shopping cart.
If you would like to choose additional pieces these can also be added to your cart. If you would like to order the Washing Service or the Rush Order you can then place these items in your cart as well.
You can then click on the View Cart button or on the Shopping Bag icon located in the top right corner of the website to be taken to the Cart Page. This page shows all your chosen pieces and here you can select your preferred method of return postage. If you have a Coupon or Gift Card this number can be entered on this page to receive the discount.
You can then click on the Proceed to Checkout Button or Checkout by Paypal. You will then be taken to the Checkout Page where you enter your Billing and Shipping details, view your order once again and Return Postage details. On this page you can choose your preferred payment method and select it.
You MUST read and agree to the Terms and Conditions (by placing a check mark in the box provided) before placing your order. If you are happy to proceed and officially place your order you then click on the Pay Now button to be taken to your preferred method of paying’s page to securely pay for your order. NO details of payments are stored on the website.
You then wash, brush and dry horses hair (alternatively a Washing Service can be provided for a small fee). Once the hair has been thoroughly dried, please place the hair in a plastic zip lock/sandwich bag with your details on the front and place in an envelope. The address is supplied on the Checkout Page and here as well. Mane Attraction P.O. Box 25, Chirnside Park Vic 3116.
We do recommend all Envelopes are posted with a Tracking Number.
PLEASE NOTE:
Additions or alterations to orders are not possible once an order is placed, unless by prior arrangement. Please select carefully at checkout. Alterations are unable to be made once your piece has been made.
However, If you do need to change we reserve the right to charge a $5.00 levy to cover labor involved.
If you request your order be cancelled and refunded we also reserve the right to charge a $3.00 fee to cover bank fees. If you do wish to place a second order and would like it added to the first it would need to be valued at $10 or more. It may be possible to have this order combined with the first order if it is submitted quickly but please check first with us.
If an item is requested to be added to order valued under $10.00 a $3.00 fee is charged to cover admin & bank fees. Please contact us with details of what you need to add so that we can check it is possible and advise how to proceed.
Ordering Tip:
It is a good idea to log-in or set up your account before shopping. That way if you leave the process at any point the items will be saved in your shopping cart and not be lost.
If you aren’t logged in and then leave for a long period the cart may disappear & you will have to start all over again when you return. Save the cart then you can always alter it when you next log in. Items will stay in there indefinitely so long as your are logged in when they are added.
We also have a Wish List facility so that you can add items to that for future orders. To access this you need to set up your account first and log-in to add items to your wish list.
Postage Information
Australian Residents:
The postage payment covers Postage and additional costs.
The postal address to send your tail hair to, is Mane Attraction P.O. Box 25, Chirnside Park Vic Australia 3116.
The current turnaround time from when your hair is received by us, manufactured and returned is approximately 2-3weeks. (This time frame is subject to change at peak times eg. Christmas) please check the Checkout page for current timeframe.
Return postage is a flat rate and is either Parcel Post or Express Post. Both methods will additionally come with Tracking Numbers.
International Customers:
INTERNATIONAL ORDERS ARE CURRENTLY SUSPENDED.
Please note we have a minimum order total required of $10.00 not including postage.
Once you have placed your order, prepare your horses hair and post it us. Click on this link for more information and the postal address…MORE INFORMATION
For a list of out Terms and Conditions please CLICK HERE
All original designs remain the property of Mane Attraction – Custom Horse Hair Jewellery. Therefore, will not be replicated without permission.
