F.A.Q. Frequently Asked Questions.
If you have a question that is not found on this page you can contact us here….. CONTACT US
Current turnaround time is 2 weeks
Q. What is the address to send my horses hair too?
A. The address is Mane Attraction PO Box 25 Chirnside park Vic 3116
Q. Can I use my own Horses hair to make a piece of jewellery?
A. All of the pieces on the website can be made with your horses hair. The hair will need to meet the minimum requirements for length etc for your preferred piece.
Q. How much hair is required for a Bracelet, Tassels or Necklaces?
A. We will require about the thickness of your index finger and a minimum length of 40cm, (however the longer the better) of TAIL hair for most bracelets. The length of the tail hair is important so the longer the better. Please secure the hair with a rubber band or similar.
Customers will have their unused hair returned with the order.
Q. How much hair is required for a Pendant, Ring, Bookmark or Memory Locket?
A. For the Pendants we will require about the thickness of your little finger and a min length of 15cm (however, the longer the hair the better) For the Ring a length of 40cm of tail hair only will be required. For the Memory Lockets and Bookmarks 30-40cm in length will be required. If you are unable to send the minimum length of hair for the Lockets we can make an alternate Half braid or Twist Braid. Please secure the hair with a rubber band or similar.
Customers will have their unused hair returned with the order.
Q. I would like to use your stock of hair. Can I choose the colour?
A. Yes, we have a wide selection of different tones of horsehair for you to choose from. Just let us know which colour you would prefer by adding a note at Checkout.
F.A.Q. Bracelet Measurements
Q. How do I work out my bracelet measurement? Why not a wrist measurement?
Because everyone likes to wear their bracelets differently we therefore ask that a bracelet measurement be sent instead of a wrist measurement. Some people like to wear their bracelets with a loose fit whereas some people like a tighter fit. Your bracelet is custom made to be your perfect fit.
Wrap a measuring tape around your wrist where you would ideally like your bracelet to sit, then extend the tape to where it is a comfortable fit for you and that will be your bracelet measurement. Alternatively if you do not have a measuring tape you can use a piece of string or similar to wrap around your wrist, then after you have worked out the fit that is comfortable for you, lay the string flat and measure its length with a ruler etc.
Customers must ensure the bracelet measurement ( NOT a wrist measurement) is accurate. This measurement will be the inner circumference of your bracelet. Consequently, Mane Attraction – Custom Horse Hair Jewellery will except no responsibility if your piece is too big or too small.
Q. What is the difference between Mane hair and Tail Hair?
A. Mane hair is often quite thin, short and fragile. A braid made from mane hair, consequently will not hold as strongly together like a braid made from tail hair.
Furthermore, if using mane hair, braids will require double the amount of hair. Mane hair is unsuitable on its own for bracelets.
The mane hair coupled with and mixed with tail hair will result in added strength for bracelets, customers must ensure it will be the required length. Our range of Lockets and Pendants are perfect for customers with only mane hair.
Tail hair is thick and very strong therefore making it the ideal hair to use for jewellery.
Q. The piece I am trying to order is not available, why?
A. From time to time some pieces will become unavailable as we may be out of stock of some components to make that piece. We do our best to keep our stock levels high but at peak times such as Christmas, Valentines Day or Mothers Day we may run out while we wait for deliveries. Usually this is only for a short time so check back regularly or contact us if the piece is unavailable for some time.
How to take a horse tail hair trimming.
Trimmings should ideally be about the thickness of your index finger unless otherwise instructed (thickness should be measured at the bottom of your trimming not the top, as the top contains a lot of shorter hairs that may be unusable) . It should also be a minimum length of 35cm in length, but the longer the better
- Brush through the tail to remove any knots, debris etc
- Pull up the shorter hairs and put them in a ponytail out of the way
- Lift up the tail by holding the end of the tailbone
- Take a section of hair from the underside of the tail, cut with scissors in a downward motion (for safety reasons)
- Place a tight rubber band around it
How to Prepare your hair before posting
International Customers must wash all hair prior to posting!
Australian customers must wash all hair prior to posting unless you have purchased the Washing Service.
If you are unable to wash the hair a washing service is provided (for Australian residents only) for a fee, please ensure you have selected this service before checkout. Click here for the Washing Service
Wash the hair in human shampoo only (please NO conditioner) and then leave to air dry thoroughly. Once dry give it a quick brush to remove any knots, debris etc then finally place it into a plastic zip lock/ sandwich type bag with your details on the front.
Payment and Postage Information
A. What payment methods can I use?
Q. Mane Attraction can accept….
- Mastercard & Visa via eWAY (an Australian secure payment processing system).
- PayPal (in Australian dollars) – Paypal accepts a number of different credit cards including American Express, Visa & Mastercard
- Direct Bank Deposit (Australia only)
- AFTERPAY is now available
Is it safe to use my Credit Card?
Mane Attraction – Custom Horse Hair Jewellery uses eWAY (An Australian bank secured payment gateway), and Paypal, which is one of the worlds most recognized & safe methods of credit card payment. All credit card information is transmitted via secure industry standard 1024 bit SSL encryption provided by eWAY and Paypal. Credit card details are used only for processing of payment and as a result are never stored in our database.
Postage Information
Australian Residents:
The postage payment covers Postage and additional costs.
The postal address to send your tail hair to, is Mane Attraction P.O. Box 25, Chirnside Park Vic Australia 3116.
The current turnaround time from when your hair is received by us, manufactured and returned is approximately 2-3weeks. (This time frame is subject to change at peak times eg. Christmas) please check the Checkout page for current timeframe.
Return postage is a flat rate and is either Parcel Post or Express Post. Both methods will additionally come with Tracking Numbers.
International Customers:
International Postage is temporarily suspended.
F.A.Q. Care Information – Horse Hair Pieces
All care is taken in the preparation, handling and braiding of the horse hair. However, some hair may be brittle and or in poor condition and therefore may break or fray after the braiding process. Mane Attraction – Custom Horse Hair Jewellery will except no responsibility in this instance. Consequently, if you are supplying your treasured hair please keep this in mind.
We do NOT recommend to wear any piece ;
- Near any abrasive material
- Whilst working with chemicals, cleaners, acetone (nail polish) etc
- Whilst swimming or bathing etc. Try to not get your piece wet.
- Around anything that may catch or snag
To try to avoid or slow tarnishing, try to keep away from:
- Substances containing sulfur such as Latex, Rubber Bands, Wool, Eggs, Mustard, etc. (When silver is exposed to sulfur-containing gases in the air, it discolours and then darkens as it reacts with the gas to form a surface layer of tarnish).
- Salt and acids found in Fruit and Vinegar
- Direct prolonged sunlight or direct UV Light
- Hairspray
- Lotions
- Perfumes
- Prolonged Humid, Wet or Moist environments
- Excessive sweat, this may enhance tarnishing
Some tarnishing may occur on the findings, this is out of our control and no responsibility by us will be taken.
TARNISHING is a normal reaction, even the oils on your skin can wear down the plating and metals over time – and this will vary from person to person. Only pure silver is naturally resistant to tarnishing however pure silver is far too soft to be used for jewelry.
Some tarnishing may be removed by a Silver Polishing Cloth, we urge you to take care of your piece to keep it looking beautiful.
These pieces are made from hair which will naturally wear quicker than metal jewellery, therefore it is assumed they will not be an everyday piece of jewellery.
Some glues may start to yellow over time, this is normal.
We do not manufacture the clasps, ends or findings used in our pieces and try to source findings from reputable sellers and that they are Lead, Nickel free/safe.
These are custom, hand made products therefore some differences will occur between the pictures and the actual product received.
F.A.Q. and Care Information – Sterling Silver Pieces
(This guide does not cover Mane Attraction’s Sterling Silver exclusively and is intended to be a general guide in the care and maintenance of Sterling Silver Jewellery).
All Sterling Silver and Gold metal is soft and malleable by nature, this is not a product fault.
Mane Attraction will not be held responsible for any damage (Dents, Bends, Scratches, Breakages etc) made by you, to any of our Sterling Silver or Gold pieces.
Sterling Silver is a malleable (soft) metal; therefore be gentle with Bracelets, Pendants, Earring Posts, Clasps etc as they can bend, break or scratch with surprisingly little force.
Because Sterling Silver may tarnish over time. Tarnishing or discoloration can usually be removed by careful use of a good quality jewellery cleaning cloth.
Polishing: Polishing your Sterling Silver works well when the tarnishing is not too severe.
Please keep in mind that silver is relatively soft and may become scratched easily. You can use a special silver cloth to polish your items, but a lint-free cloth, microfiber, or other soft nonabrasive cloth will do. Do not use paper towels or tissues to polish your jewellery as they contain fibers that can scratch the silver.
When polishing, use long back-and-forth motions that mirror the grain of the silver. Avoid rubbing in circles, as this will magnify any tiny scratches. Also, change to a different section of your cloth frequently to avoid placing tarnish back on the silver.
Clean frequently: Clean your silver jewellery often, especially after use. Prompt cleaning is especially important when the silver jewellery has been exposed to humidity, certain foods or products containing sulfur, or which are acidic or salty.
Avoid Tarnishing: To avoid tarnishing, please keep your Sterling Silver Jewellery away from:
- Household chemicals
- Chlorinated or Salt water
- Rubber
- Substances containing sulfur (latex, wool, eggs, mustard, etc.)
- Direct prolonged sunlight or UV Light
- Hairspray
- Lotions
- Perfumes
- Humidity
- Perspiration
Storage: Store clean, dry jewelry in a dry airtight container, or a closed airtight bag with anti-tarnish strips is a great preventative measure. Please don’t store multiple jewelry pieces in the same bag: silver is a soft metal, so the individual pieces can scratch or damage each other.
Pieces should be kept unclasped or unhooked to prevent scratching. If you can’t use plastic bags or containers, try to make sure that the storage area has low humidity. You can also place a piece of chalk, a packet of activated charcoal, or a container of silica gel in the storage area to minimize tarnish.
Sterling Silver is a softer material that is susceptible to bending and scratches and should be treated with extra care.
What is the difference between Toned, Plated, Solid Gold and Sterling Silver?
Gold or Silver toned is basically coloured jewelry as it contains no actual gold or Silver and therefore wears easily. Gold or Silver plated jewellery usually has a microscopic layer of Gold or Silver plated over another metal, such as brass. The layer of Gold or Silver is thin and prone to wear.
Gold filled is a layer of gold over brass, however it is usually by weight 1/20th actual gold. The gold layer has been fused to the brass metal. So you have a layer of brass on the inside, and a layer of gold on the outside, but between the brass and gold is a layer where the brass and gold have melted together. So where gold-plating is held in place by something like static, gold-filled is held in place by being literally melted and fused to the brass. Gold filled can be bent, twisted, forged, and soldered without removing the gold layer, where gold-plated cannot.
The purity of solid gold is expressed as carats or karats. The purest form of gold is expressed as 24 carats and is very yellow in colour and soft in texture. Solid Gold is generally the more superior metal because it’s the most durable, valuable and least irritating to those that have allergies to base metals. However, Solid Gold will be more expensive than plated, filled or toned metals.
Sterling Silver, real 925 sterling silver jewelry consists of 92.5 percent pure silver and the rest in some kind of alloy, typically copper.
RETURNS, REFUNDS, TERMS AND CONDITIONS
Customers can view our full list of our Return, Refund Policy and our Terms and Conditions click here…. TERMS AND CONDITIONS
Finally, Terms and Conditions must be agreed to before ordering.
Customers can also view our Ordering Information page… HERE
All original designs remain the property of Mane Attraction – Custom Horse Hair Jewellery and shall not be replicated without permission.
If you have any questions please fill in the form on the contact us page 🙂
